Service DeliveryContact us
So, what do we mean by service delivery? In our experience, which extends to running and optimising some of the UK’s largest and most complex cloud platforms for the likes of the Ministry of Justice, Her Majesty’s Revenue and Customs, the Met Office, and Her Majesty’s Passport Office, we understand that effective service delivery pairs Cloud-First Managed Services (encompassing CloudOps and Optimisation, Cloud Security Operations, and Site Reliability Engineering) with robust DevOps Delivery. Indeed, DevOps Delivery (and the practices, processes, and tools that underpin it) aligns and enables all the above. This mature approach couples the repeatability and certainty offered by more conventional ways of working (such as ITSM-ITIL) with the flexibility and adaptability provided by Agile.
Why we're different
Finally, it’s time to think differently about how we measure the success of service delivery. Instead of arbitrary key performance indicators and service level agreements, which more often than not fail to tell the real story, we’ll work with you to design the right measurements for your organisation (i.e., the measurements that reflect your short, medium, and long-term business needs).